Effective Date: February 19, 2024
At HeavyMachines, we are committed to providing efficient and reliable shipping for all your car lift needs. Below, you will find information about our shipping and delivery policies.
1. Shipping Policy
Shipping Areas: We currently offer shipping exclusively within the United States. Unfortunately, we do not ship to international addresses at this time.
Free Shipping: We provide free shipping on all orders within the USA. No minimum purchase is required to qualify for free shipping.
Processing Time: Orders are typically processed within 1-2 business days after receipt. Please note that processing times may vary during peak periods or due to unforeseen circumstances.
Delivery to Commercial or Residential Addresses
For car lifts, we offer free shipping to the lower 48 states via Trucks, FedEx, or UPS.
Car Lifts:
- Requires an on-site forklift for unloading (We provide one).
- We strongly recommend against renting a forklift.
- Delivery is limited to curbside placement only (for positioning inside a building or backyard, please plan accordingly).
Delivery Considerations:
- Please track your shipment to ensure someone is available during delivery (business hours for businesses).
- You must be ready to unload the delivery within 30 minutes of the truck’s arrival.
Parts Delivery:
- FedEx or UPS delivery applies for all parts.
2. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery. If you have any issues with tracking your order, please contact us at contact@HeavyMachines.shop or call +1 815-296-0751 .
3. Delivery Issues
Missing or Delayed Shipments: If your order is missing or delayed, please contact us as soon as possible. We will work with the shipping carrier to resolve any issues and keep you informed of the status of your order.
Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately. Provide photos of the damaged or defective product along with your order number, and we will assist you in arranging a return or replacement.
4. Shipping Address
Please ensure that your shipping address is accurate and complete at the time of order placement. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information. If you need to update your shipping address, please contact us as soon as possible before your order is processed.
5. Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact us immediately. Once an order is in the processing or shipping stage, we may not be able to accommodate changes or cancellations.
6. Contact Us
If you have any questions or concerns regarding shipping and delivery, please reach out to us:
Email: contact@HeavyMachines.shop
Phone: +1 815-296-0751
Address USA : 5834 S Western Ave, Chicago, IL 60636, United States
Thank you for choosing HeavyMachines. We appreciate your business and are here to ensure a smooth shipping and delivery experience